At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.

A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.

For more information, visit http://www.unisys.com

• Manage and comprehend staffing requirements in line with revenue outlook and provide executive summaries on labor cost movement to Regional and Global Leads

• Outlook, track and drive initiatives around different profitability drivers.

• Understand and be able to explain key drivers that are driving headcount changes to senior management.

• Consolidate monthly labor forecasts and manage headcount escalations

• Plan and manage global offshoring actions with both demand and supply stakeholders including Delivery leaders, HR, Finance and Service Line leaders

• Work with resource managers to coordinate implementation of Staffing Models for new accounts

• Work with program team to take care of stranded resources and other fixed costs

• Strong spreadsheet skills-Excel (Macros, pivots, lookups, graphs etc)

• Good communication skills.

• Needs to be able to work under tight deadlines

• Needs to be a self driven person. They will be interfacing with senior, well experience managers, and will not be able to drive them without good experience and understanding of the business.

• Good understanding of Financials, Delivery Operations, Pricing and Productivity management

• Work force management

2. Call logging / follow ups/ closures for various incidents related to various applications and OS.

3. Call escalation for the issues which are not of user end.

4. Support for various departments

5. Call logging / Assigning / Follow ups for Network, Server, Applications, CRM, Outlook related issues.

6. EOD pending tickets reports.

7. Daily MIS report.

8. Weekly Tracker

9. Service desk mails handling.

10. Vendor coordination

11. Provide First Level Support over Message Delivery System (Telephone, email)

12. Well verse with MS Office, Windows Operating System etc

13. Answer staff questions in person and via phone on all company supported applications.

14. Determine source of computer problems (hardware, software, user access, etc.).

15. Advise staff on appropriate action.

16. Serve as liaison between staff and the technology department to resolve issues.

17. Work one-on-one with staff on application projects.

18. Document resolutions for future reference.

19. Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. Perform hardware and software installations.

2. Provide on-the-job training to new department staff members.

3. Provide computer orientation to new company staff.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Good command over written & verbal communication

2. Accept requests for assistance or problem reports from users

3. Obtain necessary information from users to adequately describe the request or problem report

4. Directly respond to the request or problem if within own areas of expertise

5. Complete information on problem reports that were solved personally and close report in problem tracking system

6. Direct the request or problem to the most appropriate support area (e.g., Networks, Telecom, Software, dialer etc)

7. Liaison with user to ensure that requests or problem reports have been satisfactorily handled Reports

8. Good basic working knowledge of Microsoft Windows, Office and any other common desktop tools

Good Verbal Communication Skills

Good Working knowledge of Microsoft Windows

SHOULD BE OPEN TO WORK IN SHIFTS / NIGHT SHIFTS

Graduation Not Required

Functional Area: Information Technology

SALARY :  Rs.50,000 —— Rs. 80,000/- CTC per annum ( Per Month salary Rs. 4500  to Max Rs. 6900/- )

Our service portfolio includes inbound and outbound call management and back office operations support. By customizing our services to best suit our clients’ business requirements; we help our clients achieve maximized process productivity and profitability.

Spanco BPO is committed towards maximizing the value creation for its clients. To achieve this, we are constantly identifying solutions and strategies that can help us extemporize on our service deliverance towards our clients.

Headquartered in Mumbai, India, Spanco BPO is the domestic BPO business of Spanco BPO Ventures Ltd.

Recruits, interviews, screens, completes reference checks and makes hiring decisions in collaboration with local management at the Agent and Supervisor level. May consult with hiring manager regarding potential candidates and assists them in their final decision at the Agent/Supervisor level. Finalizes offers in accordance with employment and compensation policies. Processes appropriate paperwork.

Identifies creative sources for recruiting qualified candidates through a variety of continually expanding means to include database, internet, newspaper advertising, job fairs, professional organizations, community agencies, and colleges. Strategize with business unit to determine other possible sources

Works with hiring manager to customize and conduct Behavioral Based interviews

Acts as liaison between search firms and hiring managers

Requires Excellent Communication skills and must be well versed with all the Empployment Job Portals, Professional Networking Sites, Ability to manage internal databank of potential candidates, sound coordination skills, strong skill sets verification ability, create / release Hiring Performance dahsboards, etc. Requires extensive working hours and the candidate must be willing to put in extra efforts. Will Report to National Head Resourcing and will also be responsible to assist in all Leadership Appointments at the Organization.