2. Call logging / follow ups/ closures for various incidents related to various applications and OS.

3. Call escalation for the issues which are not of user end.

4. Support for various departments

5. Call logging / Assigning / Follow ups for Network, Server, Applications, CRM, Outlook related issues.

6. EOD pending tickets reports.

7. Daily MIS report.

8. Weekly Tracker

9. Service desk mails handling.

10. Vendor coordination

11. Provide First Level Support over Message Delivery System (Telephone, email)

12. Well verse with MS Office, Windows Operating System etc

13. Answer staff questions in person and via phone on all company supported applications.

14. Determine source of computer problems (hardware, software, user access, etc.).

15. Advise staff on appropriate action.

16. Serve as liaison between staff and the technology department to resolve issues.

17. Work one-on-one with staff on application projects.

18. Document resolutions for future reference.

19. Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. Perform hardware and software installations.

2. Provide on-the-job training to new department staff members.

3. Provide computer orientation to new company staff.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Good command over written & verbal communication

2. Accept requests for assistance or problem reports from users

3. Obtain necessary information from users to adequately describe the request or problem report

4. Directly respond to the request or problem if within own areas of expertise

5. Complete information on problem reports that were solved personally and close report in problem tracking system

6. Direct the request or problem to the most appropriate support area (e.g., Networks, Telecom, Software, dialer etc)

7. Liaison with user to ensure that requests or problem reports have been satisfactorily handled Reports

8. Good basic working knowledge of Microsoft Windows, Office and any other common desktop tools

Good Verbal Communication Skills

Good Working knowledge of Microsoft Windows

SHOULD BE OPEN TO WORK IN SHIFTS / NIGHT SHIFTS

Graduation Not Required

Functional Area: Information Technology

SALARY :  Rs.50,000 —— Rs. 80,000/- CTC per annum ( Per Month salary Rs. 4500  to Max Rs. 6900/- )

Our service portfolio includes inbound and outbound call management and back office operations support. By customizing our services to best suit our clients’ business requirements; we help our clients achieve maximized process productivity and profitability.

Spanco BPO is committed towards maximizing the value creation for its clients. To achieve this, we are constantly identifying solutions and strategies that can help us extemporize on our service deliverance towards our clients.

Headquartered in Mumbai, India, Spanco BPO is the domestic BPO business of Spanco BPO Ventures Ltd.

Recruits, interviews, screens, completes reference checks and makes hiring decisions in collaboration with local management at the Agent and Supervisor level. May consult with hiring manager regarding potential candidates and assists them in their final decision at the Agent/Supervisor level. Finalizes offers in accordance with employment and compensation policies. Processes appropriate paperwork.

Identifies creative sources for recruiting qualified candidates through a variety of continually expanding means to include database, internet, newspaper advertising, job fairs, professional organizations, community agencies, and colleges. Strategize with business unit to determine other possible sources

Works with hiring manager to customize and conduct Behavioral Based interviews

Acts as liaison between search firms and hiring managers

Requires Excellent Communication skills and must be well versed with all the Empployment Job Portals, Professional Networking Sites, Ability to manage internal databank of potential candidates, sound coordination skills, strong skill sets verification ability, create / release Hiring Performance dahsboards, etc. Requires extensive working hours and the candidate must be willing to put in extra efforts. Will Report to National Head Resourcing and will also be responsible to assist in all Leadership Appointments at the Organization.

Customers around the world choose us for our “go beyond” approach and broad portfolio of solutions for business applications, storage for virtual servers, disk-to-disk backup, and more. Our solutions provide nonstop availability of critical business data and simplify business processes so you can deploy new capabilities with confidence and get to revenue faster than ever before. You can rely on our industry-leading solutions to lower the cost of protecting your data, business, and reputation.

We bring together the industry’s best partners and technology to deliver services that help you maximize what you are getting from your infrastructure. Our collaborative approach, working as one team with one goal, means that you get a solution that is just right for you—on time and on budget. To support your global business, we provide highly-responsive support in local languages. From London to Austin, from Bangalore to Tokyo, we’ll work with you to solve your problems and help you reach your goals.

Discover our passion for helping companies around the world go further, faster at www.netapp.com.

As a senior technical member of the Data Protection engineering team, responsible for architecting and implementing the next generation disk based data protection & compliance solutions for NetApp. The job presents unique opportunities to design & develop futuristic products and to work with the best of breed engineers in the storage industry.

Essential Functions

• Be a thought leader

• Work as a member/lead of the team on projects involving existing and new data protection features

• Participate in any/all phases of a product development cycle: from product definition and design, through implementation, debugging, unit testing and early customer support

• Engage in technical communication with other parts of Network Appliance including product management, customer support and sales

• Work collaboratively with other engineers and cross functional teams to achieve aggressive goals without compromising quality

• Conduct performance and reliability analysis

• Provide sustenance support including customer escalations

• Take on ‘stretch’ assignments that influence the team, department and company’s bottom line

• Strong communication skills, both written and oral, are essential. Communications will targeted at a wide variety of internal and external audiences

• Must have in-depth knowledge and experience in OS (Unix) kernel, file system and storage

• Must have competency and proven track record of delivering complex technical projects through leadership, meeting tight deadlines without sacrificing quality

• Must have ability to translate product roadmap into technical deliverables

• Must be proficient in computer architecture, data structures and programming practices

• Must have full commitment to sound software engineering principles, practices and standards

• Must have strong passion for new technologies

• Must have demonstrated use of creative approach to problem solving

• Expected and assumed: independence, drive, motivation, willingness to go above and beyond, flexibility, and cooperative spirit

• Must have high level of proficiency in C language

• Database development experience is highly desirable

• Know-how of NDMP protocol is highly desirable

• Experience in Object Oriented Programming in C++ is a plus

• Knowledge of contemporary backup and recovery products, principles and techniques is a plus

Responsibilities and Interaction

• As a senior member in the team the person will be required to act as a mentor to an individual or group of highly motivated, technically brilliant engineers with varying experience level

• Responsible for engineering tasks which may not always be well defined or structured

• Apply experience and acquired knowledge in solving problems that are complex and require in-depth analysis

• Demonstrate good judgment in solving problems, provide possible approaches. Identifying problems proactively

• Work effectively with members in the management, across functions and external parties

• Contribute actively to product roadmap and architecture. Established subject matter expert

• Demonstrate results through leadership and influencing skills

• Self-driven. Set priorities, operate and drive results independently

Education and Experience• Minimum BE/B-Tech/BS CS/CE (M-Tech,MS, PhD. CS/CE preferred ) • Typically 8 to 12 years of relevant experience. Minimum of 3 years is required- Demonstrated ability to have completed multiple, complex technical projects.

Customers around the world choose us for our “go beyond” approach and broad portfolio of solutions for business applications, storage for virtual servers, disk-to-disk backup, and more. Our solutions provide nonstop availability of critical business data and simplify business processes so you can deploy new capabilities with confidence and get to revenue faster than ever before. You can rely on our industry-leading solutions to lower the cost of protecting your data, business, and reputation.

We bring together the industry’s best partners and technology to deliver services that help you maximize what you are getting from your infrastructure. Our collaborative approach, working as one team with one goal, means that you get a solution that is just right for you—on time and on budget. To support your global business, we provide highly-responsive support in local languages. From London to Austin, from Bangalore to Tokyo, we’ll work with you to solve your problems and help you reach your goals.

Discover our passion for helping companies around the world go further, faster at www.netapp.com.

As a Network Administrator you will work as part of a highly technical team of professionals who support the heterogeneous Network across sites with complex networks. You will utilize your strong technical background and related experience to positively contribute to the department’s goals and vision for advancing NetApp’s network systems infrastructure. To be successful you will need a strong technical orientation; be a creative problem solver; have excellent customer service skills; have a desire to advance in the field; and work well in a team-oriented environment.

Essential Functions:

The Network Administrator 3 works as part of Engineering Support team towards Design, Develop & manage the Networks in the Labs & Engineering Datacenters. The Network Administrator would also provide support for network servers in the Labs & Engineering Datacenters including general administration and management. The specific areas of responsibilities include:

- Perform monitoring and maintenance of overall NetApp Engineering Lab network systems and applications.

- Provide troubleshooting for assigned level, operating system upgrades, capacity planning and provisioning on a daily basis.

- Update process documentation and team websites as required.

- Provide analysis of performance while identifying issues and working with more experienced team members for resolution.

- Manage load configurations and provide recommendations for improving performance.

- Work with Senior team members on review of entire environment and executing initiatives to reduce failures, defects and improving overall performance.

- Communicate with internal customers, peers, and managers regarding network systems administration issues.

- Manage equipment tracking (e.g. consoles, cables etc.)

- Perform change controls.

- Provide instructions and guidance on best practices to junior members of the team.

- Use scripting languages to automate tasks and gather data.

- Communicate with internal customers, peers, and managers regarding network administration issues, and recommend solutions.

- Strong oral and written communication skills; including documentation.

- Ability to work collaboratively within Engineering Support team to support deadlines; ability to work independently as well.

- Ability to work collaboratively with the cross functional teams.

- Ability to handle multiple complex tasks, with tight deadlines concurrently.

- Strong interpersonal and leadership skills.

- Demonstrated ability to perform well in a dynamic environment.

- Advanced knowledge of networking systems.

- Efficient user of Microsoft Office tools including Excel, Work, Outlook and Visio

- Ability to follow and adhere to policies, procedures and standards relating to Systems management.

- Ability to work a 24×7 on-call rotation schedule.

Responsibility and Interaction:

Responsibility:

- The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions.

- This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.

- This individual will focus on the future expansions, Capacity Planning, etc.

Interaction:

- This individual must work effectively with Staff to Vice President level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required.

- Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities.

- The ideal candidate will be a proactive contributor and subject matter expert on team projects.

- To be successful, this individual must demonstrate favorable results through coaching and influencing others

Education & Experience:- A minimum of 5 years of experience is required; 6 to 8 years of experience is preferred. – A Bachelor of Sciences Degree in Electrical Engineering or Computer Sciences, or related technical field is required; or equivalent experience.- Demonstrated ability to have completed multiple, moderately complex technical tasks

   We are looking for Oracle Apps DBA professionals with 4+ yrs of experience on Oracle Apps as a DBA with good experience on RAC and PCP.

  This is for Bangalore location and it is going to be a Long term (12-18 months) of Contract to Hire opportunity. If interested, please revert back to: dilip.kumar@ehighpoints.net or you can reach me at: 040-44175051

We are looking for Oracle Apps DBA professionals with 4+ yrs of experience on Oracle Apps as a DBA with good experience on RAC and PCP.

This is for Bangalore location and it is going to be a Long term (12-18 months) of Contract to Hire opportunity. If interested, please revert back to: dilip.kumar@ehighpoints.net or you can reach me at: 040-44175051

Highpoints Learning Technology suite of products & services focuses on eLearning, Learning Management, Individualized Education Planning, Assessment, Data Analysis & Reporting for in-school as well as after-school requirements.

Location : Hyderabad

Length   : Fulltime

Description:

Looking for a Sr. SEO with Online Sales experience. Should have excellent communication skills. Should be a self starter. Should have hands on experience in SEO Online Sales. Would prefer some one from Elearning Domain.

Title : Sr. SEO (Online Sales)

Location : Hyderabad

Length : Fulltime

Description:

Looking for a Sr. SEO with Online Sales experience. Should have excellent communication skills. Should be a self starter. Should have hands on experience in SEO Online Sales. Would prefer some one from Elearning Domain.