Business operations manager in Unisys at Bengaluru/Bangalore

June 17, 2010 by  
Filed under Management Jobs

Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities – two in Bangalore and one in Hyderabad.

At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.

A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.

For more information, visit http://www.unisys.com

Designation Business operations manager
Job Description Day to day responsibilities• Work with service lines to understand revenue and headcount changes.

• Manage and comprehend staffing requirements in line with revenue outlook and provide executive summaries on labor cost movement to Regional and Global Leads

• Outlook, track and drive initiatives around different profitability drivers.

• Understand and be able to explain key drivers that are driving headcount changes to senior management.

• Consolidate monthly labor forecasts and manage headcount escalations

• Plan and manage global offshoring actions with both demand and supply stakeholders including Delivery leaders, HR, Finance and Service Line leaders

• Work with resource managers to coordinate implementation of Staffing Models for new accounts

• Work with program team to take care of stranded resources and other fixed costs

 

Desired Profile • MBA in Finance from a Tier 1 or 2 college or CA with 7-12 years experience in IT Services-outsourcing infrastructure business.• The person should have strong analytical skills and well versed in doing analysis and problem solving. Ideally should have worked in Business Operations, FP and A or Labor Modeling role

• Strong spreadsheet skills-Excel (Macros, pivots, lookups, graphs etc)

• Good communication skills.

• Needs to be able to work under tight deadlines

• Needs to be a self driven person. They will be interfacing with senior, well experience managers, and will not be able to drive them without good experience and understanding of the business.

• Good understanding of Financials, Delivery Operations, Pricing and Productivity management

• Work force management

 

Experience 8 – 12 Years
Industry Type IT-Software/ Software Services
Role Other
Functional Area Other
Education UG – Any Graduate – Any Specialization
PG – MBA/PGDM – Finance
Location Bengaluru/Bangalore
Keywords Financial analytics,labor model,Cost Modelling
Contact Tejashwini.N.A.
Unisys India Pvt Ltd
Purva Premier 135/1, Residency Road,
BANGALORE,Karnataka,India 560025
Telephone 91-80-41594713
Email tejashwini.na@in.unisys.com
Website http://www.unisys.com
Job Posted 16 Jun

Service Desk Support Executive/ I.T.Help Desk( I.T) Freshers can apply

May 30, 2010 by  
Filed under Management Jobs

Designation Service Desk Support Executive/ I.T.Help Desk( I.T) Freshers can apply
Job Description 1. Responsible for Service desk Delivery

2. Call logging / follow ups/ closures for various incidents related to various applications and OS.

3. Call escalation for the issues which are not of user end.

4. Support for various departments

5. Call logging / Assigning / Follow ups for Network, Server, Applications, CRM, Outlook related issues.

6. EOD pending tickets reports.

7. Daily MIS report.

8. Weekly Tracker

9. Service desk mails handling.

10. Vendor coordination

11. Provide First Level Support over Message Delivery System (Telephone, email)

12. Well verse with MS Office, Windows Operating System etc

13. Answer staff questions in person and via phone on all company supported applications.

14. Determine source of computer problems (hardware, software, user access, etc.).

15. Advise staff on appropriate action.

16. Serve as liaison between staff and the technology department to resolve issues.

17. Work one-on-one with staff on application projects.

18. Document resolutions for future reference.

19. Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. Perform hardware and software installations.

2. Provide on-the-job training to new department staff members.

3. Provide computer orientation to new company staff.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Good command over written & verbal communication

2. Accept requests for assistance or problem reports from users

3. Obtain necessary information from users to adequately describe the request or problem report

4. Directly respond to the request or problem if within own areas of expertise

5. Complete information on problem reports that were solved personally and close report in problem tracking system

6. Direct the request or problem to the most appropriate support area (e.g., Networks, Telecom, Software, dialer etc)

7. Liaison with user to ensure that requests or problem reports have been satisfactorily handled Reports

8. Good basic working knowledge of Microsoft Windows, Office and any other common desktop tools

Desired Profile Freshers who want to make a career in the I.T. function can apply

Good Verbal Communication Skills

Good Working knowledge of Microsoft Windows

SHOULD BE OPEN TO WORK IN SHIFTS / NIGHT SHIFTS

 

Graduation Not Required

Functional Area: Information Technology

 

SALARY :  Rs.50,000 —— Rs. 80,000/- CTC per annum ( Per Month salary Rs. 4500  to Max Rs. 6900/- )

 

 

Experience 0 – 1 Years
Industry Type BPO/ITES
Role Fresher
Functional Area IT-Support, Telecom, Hardware
Education UG – Any Graduate – Any Specialization,Graduation Not Required
PG – Any PG Course – Any Specialization,Post Graduation Not Required
Compensation: Rupees 50,000 – 80,000
Location Navi Mumbai
Keywords service desk,service desk delivery, I.T.call coordinator,I.T help desk,freshers,good communication skills
Contact Pritam D’souza
Spanco Limited
7th Floor, Viswaroop IT Park Raghuleela Mall
Compounds Opp. Vashi ailway Station, ASHI
MUMBAI,Maharashtra,India 400001
Telephone 022-40823000
Website http://www.respondez.com
Job Posted 08 May

Assistant Manager / Deputy Manager Corporate Hiring ( Support Level) – 1 Opening(s)

May 30, 2010 by  
Filed under Management Jobs

Spanco BPO offers world-class end-to-end business process outsourcing services that can help companies achieve improved business performance. We bring together state-of-the art infrastructure, advanced technology, best people, and process excellence, to deliver services that create a real value impact on our clients business.

Our service portfolio includes inbound and outbound call management and back office operations support. By customizing our services to best suit our clients’ business requirements; we help our clients achieve maximized process productivity and profitability.

Spanco BPO is committed towards maximizing the value creation for its clients. To achieve this, we are constantly identifying solutions and strategies that can help us extemporize on our service deliverance towards our clients.

Headquartered in Mumbai, India, Spanco BPO is the domestic BPO business of Spanco BPO Ventures Ltd.

Designation Assistant Manager / Deputy Manager Corporate Hiring ( Support Level) – 1 Opening(s)
Job Description Establishes a recruiting strategy by analyzing job descriptions and management feedback, customizing processes as well as staying abreast of industry trends and local labor market conditions.

Recruits, interviews, screens, completes reference checks and makes hiring decisions in collaboration with local management at the Agent and Supervisor level. May consult with hiring manager regarding potential candidates and assists them in their final decision at the Agent/Supervisor level. Finalizes offers in accordance with employment and compensation policies. Processes appropriate paperwork.

Identifies creative sources for recruiting qualified candidates through a variety of continually expanding means to include database, internet, newspaper advertising, job fairs, professional organizations, community agencies, and colleges. Strategize with business unit to determine other possible sources

Works with hiring manager to customize and conduct Behavioral Based interviews

Acts as liaison between search firms and hiring managers

Requires Excellent Communication skills and must be well versed with all the Empployment Job Portals, Professional Networking Sites, Ability to manage internal databank of potential candidates, sound coordination skills, strong skill sets verification ability, create / release Hiring Performance dahsboards, etc. Requires extensive working hours and the candidate must be willing to put in extra efforts. Will Report to National Head Resourcing and will also be responsible to assist in all Leadership Appointments at the Organization.

 

Desired Profile A Graduate ( preferably MBA from a reputed Business School) with strong Communication skills and experience in large Organization. Must have Relevant / Strong Experience in Leadership Hiring ( Support Positions) with a large organization. Experience of Hiring in BPO outfit will definitely be an added advantage. Candidates with strong Experience from Search Firms will also have an advantage. Should be able to analyse the industrial trends, capture intelligence inputs, data benchmarking, ability to hold communication with applicants, and should be willing to manage this role on a PAN India basis.
Experience 4 – 5 Years
Industry Type BPO/ITES
Role Recruitment Mgr
Functional Area HR / Administration, IR
Education UG – Any Graduate – Any Specialization
PG – MBA/PGDM – HR/Industrial Relations
Compensation: Rupees 3,50,000 – 4,75,000
Location Gurgaon
Keywords Corporate Hiring, Talent Acquisition and Development
Contact Gajendra Singh Saini
Spanco Limited
Telephone 9811887078
Email gajendras@spancobpo.com
Website http://www.spancobpo.com
Job Posted 28 May

Urgent Opening in TATA-AIG Life Insurance Company in Meerut location

December 21, 2009 by  
Filed under Management Jobs

Urgent Opening in TATA-AIG Life Insurance Company in Meerut location.

We are the EXPRESS WORKS CONSULTANCY, we are the brand recruiter for insurance company.

We have good opening with top most company

Company: TATA -AIG Life Insurance Comany

TATA-AIG is the India’s largest company in life insurance.

Location: Meerut

Responsibility– Recruitment of advisor and generating business through them

KEY RESPONSIBILITIES:

STRATEGIC—

Recruitment of quantality of agents as defined through Q Score Parameter.

Development of agent through prospecting habits, Training & JFW

Supervise the activity plan of all agents to ensure these are being fulfilled as per the desired levels.

Conduct weekly performance review (PRP) with agents & update Sales Management System.

Promote & motivate agents for Career progression program to make them join the organization.

Promote agents to use the Agent Portal & CRM for managing their customer & cross selling them for different products.

Achieve Business Targets with all parameters of

o WRP ( Weighted Received Premium

o Active Agents Ratio

o No of Policy

o Persistency

o Recruitment & Licensing of agents

o SMS ( Sales Management System ) PROCESS

Ensure agent adherence to 100 hrs training of IRDA & Product Training of Company as prescribed.

Provide feedback to trainers & Branch Manager development of agents

Ensure that agents under supervision perform as per the companys rules and regulations & follow code of Conduct.

Download process for motivating high potential agents for taking the career path in the organization as BM.

PEOPLE—-

Manage, coach, motivate and develop team of agents

Responsible for providing leadership to the team and ensure development of team through training & JFW.

KEY CRITICAL COMPETENCIES

Should be capable to display Man management skills, knowledge of local area, good networking & communication skills, computer knowledge.

Should exhibit a high level of integrity and lay emphasis on setting ethical standards across the organization.

Is able to drive a customer first culture within the team.

PROFILE–

Location: Meerut

Position: ABDM

CTC- 2.3lakh (negotiable)

Age –not more than 35

Previous experience in direct selling, chasing / achieving targets and handling teams.

Graduate with at least 3 to 9 years of experience in sales OR MBA fresher can also apply .

Preferably should be a local resident for a minimum period of 3 years.

Candidate who is not interested for insurance do not forward their resume.

For more detail call or forward your resume as mention below

Regards

Dheeraj

Express Works Consultancy

0120-3120499

09311485232

CONFERENCE CO-ORDINATOR – Franchise India Holdings Limited

December 3, 2009 by  
Filed under Management Jobs

Franchise India Holdings Limited is Asia’s largest integrated franchise solution company since 1999, and an absolute authority on franchising and licensing. FIHL has helped hundreds of investors in selecting the right franchise and, in turn, assisted numerous organisations in international and domestic franchise expansion. Knowledge, Opportunity, Network and Success are FIHL’s key ingredients.

Experience:1 – 6 Years

Location:Delhi

Education:UG – Any Graduate – Any Specialization PG – Any PG Course – Any Specialization,Post Graduation Not Required

Industry Type:Advertising/ PR/MR/Events

Role:Events/Promotion Exec.

Functional Area:Marketing, Advertising,

Posted Date:03 Dec

Job Description As part of the conference & events operation , the responsibilities include, but are not limited to:

-Liase and Invite Speakers in accordance to the Conference Programme

-Respond to the needs & Requests of confirmed speakers and guests at all points of time.

-Prepare check-in materials

-Follow through on all needed details and arrangements at the conference venue

-See through marketing activites related to the conference

-Planning logistical and administrative arrangements at the conference

-

Desired Candidate Profile The Candidate should possess organizing and executive ability. Some familiarity with conference and event coordination would be considered good expereince.Resourcefulness in conducting event support operations and Sensitivity to the needs of speakers and delegates is of much relevance.

Company Profile Franchise India Holdings Limited is Asia’s largest integrated franchise solution company since 1999, and an absolute authority on franchising and licensing. FIHL has helped hundreds of investors in selecting the right franchise and, in turn, assisted numerous organisations in international and domestic franchise expansion. Knowledge, Opportunity, Network and Success are FIHL’s key ingredients.

Contact Details Company Name:Franchise India Holdings Limited

Website:https:// franchiseindia.com

Executive Name:Ms. Ritu

Address:Not Mentioned

Email Address:ritumarya.franchiseindia@gmail.com

Telephone:91-11-40665500

Assistant Manager CRM A Client of Unison International

November 30, 2009 by  
Filed under Management Jobs

Experience:3 – 5 Years

Location: Bengaluru/Bangalore

Compensation: Rupees 5,00,000 – 6,00,000

Education: UG – Any Graduate – Any Specialization PG – MBA/PGDM – Any Specialization

Industry Type: Retail

Functional Area: Marketing, Advertising, MR,

Posted Date: 27 Nov

Job Description

Responsible for Consumer Loyalty and Marketing Services (vendor development) on a Pan India Level

Plan, Develop & Implement Loyalty Initiatives for meeting business objectives

Manage Strategy and operations for Loyalty- Data Mining, analytics, business development, Communication, Marketing Services

Plan, Develop and Manage Loyalty program for all the stores through Regional Marketing Executives.

Cross Brand Promotions, Store Activations, Catchment Initiatives

Plan New Store Launch, Develop and Implement Store Branding and Deployment.

Management of Space on Hire, Vendor Development

Coordinate with Brand & Operations Management teams.

Desired Candidate Profile

MBA from a reputed institute with 3-5 years of experience in handling Loyalty programs and Marketing services on a Pan India level.

Good communication and interpersonal skills is a must.

Company Profile A reputed organization in Lifestyle Retail

Contact Details

Company Name:A Client of Unison International

Executive Name:Garima Moitra

Address:Tower A, Building No.8 4th Floor, DLF Cyber City
Phase – 2

GURGAON,Haryana,India 122002

Email Address:jobs@unisoninternational.net

Telephone:91-124-4565908

Reference ID:CRM/ Garima

Sales and Marketing Manager – Specialist in Govt. Tenders.

November 30, 2009 by  
Filed under Management Jobs

Clearpath Technology is fastest growing internet marketing and search engine optimization company in New Delhi with more than 300 employees. We are 100% export oriented unit, registered with Software Technology Park of India. Our employees enjoy an excellent work environment.

Designation Sales and Marketing Manager – Specialist in Govt. Tenders.

Job Description * The incumbent will be responsible for mainly getting bids and tenders from govt. sector. Will also need to develop new relationships with the same. Should have vast experience in getting tenders from the same domain,

*Submitting Bid, Competition analysis and lots of experience with tenders

* He / She will be responsible for driving business growth through promotions, placements & generation of new concepts with the customers.

* Identify customer segments and market opportunities, drive marketing objectives and strategies, develop positioning for the company.

* Strategically launch new services & generate revenues.

* Interacting with sales, pre-sales team and other account teams.

Desired Profile * The incumbent must have excellent selling and account management skills.

* He/She should have worked with either of the industries:- Govt. all sectors

* Experience of building senior level relationships in the client’s organization.

* Understanding of content from the VAS perspective.

* Ability to work in teams.

MBA or degree equivalent in Business / Marketing /

Experience 6 – 10 Years

Industry Type BPO/ITES

Functional Area Marketing, Advertising, MR, PR

Education UG – Any Graduate – Any Specialization,Graduation Not Required

PG – Any PG Course – Any Specialization,Post Graduation Not Required

Location Delhi/NCR

Keywords marketing manager, business manager, development officer, bdo, sales manager

Contact Lokesh Tuteja

Clearpath Technology

Email lokesh.tuteja@gmail.com

Website http://www.clearpathtechnology.com

Job Posted 30 Nov

Reference CPT/301109/Mkt

Sales and Marketing Manager

November 30, 2009 by  
Filed under Management Jobs

Clearpath Technology is fastest growing internet marketing and search engine optimization company in New Delhi with more than 300 employees. We are 100% export oriented unit, registered with Software Technology Park of India. Our employees enjoy an excellent work environment.

Designation Sales and Marketing Manager – 10 Years Experience

Job Description *

The incumbent will be responsible for producing sales and business development. Will be responsible for developing new relationships with the new clients. Should have vast experience in getting tenders from the same domain,

* He / She will be responsible for driving business growth through promotions, placements & generation of new concepts with the customers.

* Identify customer segments and market opportunities, drive marketing objectives and strategies, and develop positioning for the company.

* Strategically launch new services & generate revenues.

* Interacting with sales, pre-sales team and other account teams.

Identifying Companies /Institutions which require IT solutions for website either for short term or long term basis , Identifying the clients requirement interacting with our tech team and providing a solution to the client, making the quotations , following

Desired Profile

* The incumbent must have excellent selling and account management skills.

* He/She should have worked with either of the industries

* Experience of building senior level relationships in the client’s organization.

* Ability to work in teams.

Experience 8 – 10 Years

Industry Type BPO/ITES

Functional Area Marketing, Advertising, MR, PR

Education UG - Any Graduate – Any Specialization,Graduation Not Required

PG – Any PG Course – Any Specialization,Post Graduation Not Required

Location Delhi/NCR

Keywords marketing manager, business manager, development officer, bdo, sales manager

Contact Lokesh Tuteja

Clearpath Technology

Email lokesh.tuteja@gmail.com

Website http://www.clearpathtechnology.com

Job Posted 30 Nov

Reference CPT/301109/Mkt