Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities – two in Bangalore and one in Hyderabad.

At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.

A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.

For more information, visit http://www.unisys.com

The candidate will collaborate with other functional and technical teams to ensure all telecom capabilities are appropriately architected, engineered, tested, and deployed. Along with a broad based foundation in competing and complimentary technologies, this position requires the candidate to demonstrate a proficiency and/or knowledge of advanced call center concepts.

The successful candidate will be steeped in Avaya architecture and technology along with a demonstrated ability to translate business and offering requirements into technical architectures. Preference will be Nortel architecture and technologies and integration of Avaya and Nortel. The candidate will work on cutting-edge projects in a highly technical, dynamic, and fast-paced organization; as well as be able to discuss, recommend, and defend approaches to complex problems based on prior experience.

Roles and Responsibilities:

• Lead technical architect for all telecom infrastructure solutions

• Possess strong product, technology and industry knowledge

• Partner with offering architects to produce solution assessment, detailed conceptual and logical architectures that meet all business and technical requirements provided

• Understand functionality and capability of a core set of telecom infrastructure tools

• Function as the Global Architecture subject matter expert on telecom infrastructure tools

• Technical ownership of the design and customization of the Avaya Contact Center solutions, systems, and adjuncts during the Design phase, and the Core build out and Acceptance Testing phase

• Collaborate with build engineers to produce detailed physical architectures that will lead to timely and successful deployment of management and automation systems

• Lead the definition and development of an integrated Global Avaya & Nortel call center solution

• Provide expertise and guidance on the configuration and deployment of telecom infrastructure tools

• Investigate and validate new telecom infrastructure tools as directed by offering architects and business requirements

• Recommend process/procedure improvements as discovered

• Completes assigned activities within schedule

Skills Required:

• Ability to create detailed conceptual, logical and physical architectures

• Ability to be concise, articulate, and assertive in all forms of communication in English fluently

• At least 2 years experience in Contact Center Design

• At least 2 years experience in Programming Call Flows and Testing Solutions

• At least 2 years experience in Create Solutions, Overviews and Proposals

• Basic knowledge in Customization and integration experience with call recording, call accounting, predictive dialing, IVR, ACD, Interaction Center, CMS / IQ management and/or reporting systems

• At least 1 year experience in Contact Center Deployment

• Knowledge and experience working in an ITIL driven environment

• Excellent analytical and troubleshooting skills

• Ability to deal with partners and peers located worldwide

• A solid understanding of full lifecycle solution development

• Understanding of Call Center operations, administration processes, and network and communication protocols

Preferred Education and Work Experience

Bachelor’s degree with a focus in applied sciences or engineering from leading institutes

At least 3 years experience in Contact Center Design

At least 3 years experience in Programming Call Flows and Testing Solutions

At least 3 years experience in Create Solutions, Overviews, and Proposals

At least 2 years experience in Formal Training/Certification on Avaya Contact Center Design or Implementation (e.g.ACS-Contact Center Design, ACS-Contact Center Implementation, ACE)

At least 2 years experience in Nortel Call Center solutions

Knowledge about integrating Avaya and Nortel Call Centers

At least 2 years experience in Customization and integration experience with call recording, call accounting, predictive dialing, IVR, ACD, Interaction Center, CMS / IQ management and/or reporting systems

At least 3 years experience in Contact Center Deployment

Exposure to TOGAF 9 and ArchiMate

• Lead technical architect for all telecom infrastructure solutions

• Possess strong product, technology and industry knowledge

• Partner with offering architects to produce solution assessment, detailed conceptual and logical architectures that meet all business and technical requirements provided

• Understand functionality and capability of a core set of telecom infrastructure tools

• Function as the Global Architecture subject matter expert on telecom infrastructure tools

• Technical ownership of the design and customization of the Avaya Contact Center solutions, systems, and adjuncts during the Design phase, and the Core build out and Acceptance Testing phase

• Collaborate with build engineers to produce detailed physical architectures that will lead to timely and successful deployment of management and automation systems

• Lead the definition and development of an integrated Global Avaya & Nortel call center solution

• Provide expertise and guidance on the configuration and deployment of telecom infrastructure tools

• Investigate and validate new telecom infrastructure tools as directed by offering architects and business requirements

• Recommend process/procedure improvements as discovered

• Completes assigned activities within schedule

Skills Required:

• Ability to create detailed conceptual, logical and physical architectures

• Ability to be concise, articulate, and assertive in all forms of communication in English fluently

• At least 2 years experience in Contact Center Design

• At least 2 years experience in Programming Call Flows and Testing Solutions

• At least 2 years experience in Create Solutions, Overviews and Proposals

• Basic knowledge in Customization and integration experience with call recording, call accounting, predictive dialing, IVR, ACD, Interaction Center, CMS / IQ management and/or reporting systems

• At least 1 year experience in Contact Center Deployment

• Knowledge and experience working in an ITIL driven environment

• Excellent analytical and troubleshooting skills

• Ability to deal with partners and peers located worldwide

• A solid understanding of full lifecycle solution development

• Understanding of Call Center operations, administration processes, and network and communication protocols

Preferred Education and Work Experience

Bachelor’s degree with a focus in applied sciences or engineering from leading institutes

At least 3 years experience in Contact Center Design

At least 3 years experience in Programming Call Flows and Testing Solutions

At least 3 years experience in Create Solutions, Overviews, and Proposals

At least 2 years experience in Formal Training/Certification on Avaya Contact Center Design or Implementation (e.g.ACS-Contact Center Design, ACS-Contact Center Implementation, ACE)

At least 2 years experience in Nortel Call Center solutions

Knowledge about integrating Avaya and Nortel Call Centers

At least 2 years experience in Customization and integration experience with call recording, call accounting, predictive dialing, IVR, ACD, Interaction Center, CMS / IQ management and/or reporting systems

At least 3 years experience in Contact Center Deployment

Exposure to TOGAF 9 and ArchiMate

At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.

A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.

For more information, visit http://www.unisys.com

• Manage and comprehend staffing requirements in line with revenue outlook and provide executive summaries on labor cost movement to Regional and Global Leads

• Outlook, track and drive initiatives around different profitability drivers.

• Understand and be able to explain key drivers that are driving headcount changes to senior management.

• Consolidate monthly labor forecasts and manage headcount escalations

• Plan and manage global offshoring actions with both demand and supply stakeholders including Delivery leaders, HR, Finance and Service Line leaders

• Work with resource managers to coordinate implementation of Staffing Models for new accounts

• Work with program team to take care of stranded resources and other fixed costs

• Strong spreadsheet skills-Excel (Macros, pivots, lookups, graphs etc)

• Good communication skills.

• Needs to be able to work under tight deadlines

• Needs to be a self driven person. They will be interfacing with senior, well experience managers, and will not be able to drive them without good experience and understanding of the business.

• Good understanding of Financials, Delivery Operations, Pricing and Productivity management

• Work force management

Espire Infolabs has been providing expert IT-based consulting services to its global clients, helping them in enhancing their competitive advantage. We leverage a Global Delivery Model to accelerate schedules with a high degree of time and cost predictability. We have consistently succeeded in achieving greater productivity and exceeding customer expectations by delivering projects in a timely manner, and without any cost overruns. We work with large global corporations and new generation technology companies to build new products and services and to implement prudent business and technology strategies in today’s ever-changing digital environment.

At Espire, innovation combined with a sense of dynamism, deep-rooted commitment and imagination is emphasized in all the projects we pursue. Espire’s effective methodologies shorten project delivery cycles, enhance our project execution capability and enable the client to focus on their core competencies.

With very large state-of-the-art software development centers in India and a worldwide network of subsidiaries, JVs and alliances, we have implemented major software projects, optimally combining offshore and on-site resources. Our global delivery model leverages the world-class development facilities in India to provide high quality, rapid time-to-market solutions on time and within budget.

Espire has technological alliances with key players, such as Microsoft, Oracle and Sun Microsystems for providing enhanced value to its customers. We have a rich pool of expert professionals having rich experience in implementing the latest technologies in various business domains. This uniquely positions Espire to offer your organization an exceptional solution for your problem.

o Expertise in FLASH CS3 Professional and FLASH 8 Professional.

o Excellent Aptitude in creating and manipulating the design methodologies of the various modules of the projects.

o Extensive experience in Action Script 3.0 and Action Script 2.0.

o Reviewing course material (Textbook and WBT).

o Reviewing Design methodologies.

o Scripting the content.

o Developing and marinating the UI specification and guidelines.

o Action Script 2.0/3.0 coding.

• Excellent Verbal & Written Communication,

• Presentation, Analytical, & Problem Solving Skills.

• Ability to work in a team environment, and desire to learn new tools and technologies.

• Always willing to work in challenging and cross platform environments