Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities – two in Bangalore and one in Hyderabad.

At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.

A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.

For more information, visit http://www.unisys.com

The candidate will collaborate with other functional and technical teams to ensure all telecom capabilities are appropriately architected, engineered, tested, and deployed. Along with a broad based foundation in competing and complimentary technologies, this position requires the candidate to demonstrate a proficiency and/or knowledge of advanced call center concepts.

The successful candidate will be steeped in Avaya architecture and technology along with a demonstrated ability to translate business and offering requirements into technical architectures. Preference will be Nortel architecture and technologies and integration of Avaya and Nortel. The candidate will work on cutting-edge projects in a highly technical, dynamic, and fast-paced organization; as well as be able to discuss, recommend, and defend approaches to complex problems based on prior experience.

Roles and Responsibilities:

• Lead technical architect for all telecom infrastructure solutions

• Possess strong product, technology and industry knowledge

• Partner with offering architects to produce solution assessment, detailed conceptual and logical architectures that meet all business and technical requirements provided

• Understand functionality and capability of a core set of telecom infrastructure tools

• Function as the Global Architecture subject matter expert on telecom infrastructure tools

• Technical ownership of the design and customization of the Avaya Contact Center solutions, systems, and adjuncts during the Design phase, and the Core build out and Acceptance Testing phase

• Collaborate with build engineers to produce detailed physical architectures that will lead to timely and successful deployment of management and automation systems

• Lead the definition and development of an integrated Global Avaya & Nortel call center solution

• Provide expertise and guidance on the configuration and deployment of telecom infrastructure tools

• Investigate and validate new telecom infrastructure tools as directed by offering architects and business requirements

• Recommend process/procedure improvements as discovered

• Completes assigned activities within schedule

Skills Required:

• Ability to create detailed conceptual, logical and physical architectures

• Ability to be concise, articulate, and assertive in all forms of communication in English fluently

• At least 2 years experience in Contact Center Design

• At least 2 years experience in Programming Call Flows and Testing Solutions

• At least 2 years experience in Create Solutions, Overviews and Proposals

• Basic knowledge in Customization and integration experience with call recording, call accounting, predictive dialing, IVR, ACD, Interaction Center, CMS / IQ management and/or reporting systems

• At least 1 year experience in Contact Center Deployment

• Knowledge and experience working in an ITIL driven environment

• Excellent analytical and troubleshooting skills

• Ability to deal with partners and peers located worldwide

• A solid understanding of full lifecycle solution development

• Understanding of Call Center operations, administration processes, and network and communication protocols

Preferred Education and Work Experience

Bachelor’s degree with a focus in applied sciences or engineering from leading institutes

At least 3 years experience in Contact Center Design

At least 3 years experience in Programming Call Flows and Testing Solutions

At least 3 years experience in Create Solutions, Overviews, and Proposals

At least 2 years experience in Formal Training/Certification on Avaya Contact Center Design or Implementation (e.g.ACS-Contact Center Design, ACS-Contact Center Implementation, ACE)

At least 2 years experience in Nortel Call Center solutions

Knowledge about integrating Avaya and Nortel Call Centers

At least 2 years experience in Customization and integration experience with call recording, call accounting, predictive dialing, IVR, ACD, Interaction Center, CMS / IQ management and/or reporting systems

At least 3 years experience in Contact Center Deployment

Exposure to TOGAF 9 and ArchiMate

• Lead technical architect for all telecom infrastructure solutions

• Possess strong product, technology and industry knowledge

• Partner with offering architects to produce solution assessment, detailed conceptual and logical architectures that meet all business and technical requirements provided

• Understand functionality and capability of a core set of telecom infrastructure tools

• Function as the Global Architecture subject matter expert on telecom infrastructure tools

• Technical ownership of the design and customization of the Avaya Contact Center solutions, systems, and adjuncts during the Design phase, and the Core build out and Acceptance Testing phase

• Collaborate with build engineers to produce detailed physical architectures that will lead to timely and successful deployment of management and automation systems

• Lead the definition and development of an integrated Global Avaya & Nortel call center solution

• Provide expertise and guidance on the configuration and deployment of telecom infrastructure tools

• Investigate and validate new telecom infrastructure tools as directed by offering architects and business requirements

• Recommend process/procedure improvements as discovered

• Completes assigned activities within schedule

Skills Required:

• Ability to create detailed conceptual, logical and physical architectures

• Ability to be concise, articulate, and assertive in all forms of communication in English fluently

• At least 2 years experience in Contact Center Design

• At least 2 years experience in Programming Call Flows and Testing Solutions

• At least 2 years experience in Create Solutions, Overviews and Proposals

• Basic knowledge in Customization and integration experience with call recording, call accounting, predictive dialing, IVR, ACD, Interaction Center, CMS / IQ management and/or reporting systems

• At least 1 year experience in Contact Center Deployment

• Knowledge and experience working in an ITIL driven environment

• Excellent analytical and troubleshooting skills

• Ability to deal with partners and peers located worldwide

• A solid understanding of full lifecycle solution development

• Understanding of Call Center operations, administration processes, and network and communication protocols

Preferred Education and Work Experience

Bachelor’s degree with a focus in applied sciences or engineering from leading institutes

At least 3 years experience in Contact Center Design

At least 3 years experience in Programming Call Flows and Testing Solutions

At least 3 years experience in Create Solutions, Overviews, and Proposals

At least 2 years experience in Formal Training/Certification on Avaya Contact Center Design or Implementation (e.g.ACS-Contact Center Design, ACS-Contact Center Implementation, ACE)

At least 2 years experience in Nortel Call Center solutions

Knowledge about integrating Avaya and Nortel Call Centers

At least 2 years experience in Customization and integration experience with call recording, call accounting, predictive dialing, IVR, ACD, Interaction Center, CMS / IQ management and/or reporting systems

At least 3 years experience in Contact Center Deployment

Exposure to TOGAF 9 and ArchiMate

Our service portfolio includes inbound and outbound call management and back office operations support. By customizing our services to best suit our clients’ business requirements; we help our clients achieve maximized process productivity and profitability.

Spanco BPO is committed towards maximizing the value creation for its clients. To achieve this, we are constantly identifying solutions and strategies that can help us extemporize on our service deliverance towards our clients.

Headquartered in Mumbai, India, Spanco BPO is the domestic BPO business of Spanco BPO Ventures Ltd.

Recruits, interviews, screens, completes reference checks and makes hiring decisions in collaboration with local management at the Agent and Supervisor level. May consult with hiring manager regarding potential candidates and assists them in their final decision at the Agent/Supervisor level. Finalizes offers in accordance with employment and compensation policies. Processes appropriate paperwork.

Identifies creative sources for recruiting qualified candidates through a variety of continually expanding means to include database, internet, newspaper advertising, job fairs, professional organizations, community agencies, and colleges. Strategize with business unit to determine other possible sources

Works with hiring manager to customize and conduct Behavioral Based interviews

Acts as liaison between search firms and hiring managers

Requires Excellent Communication skills and must be well versed with all the Empployment Job Portals, Professional Networking Sites, Ability to manage internal databank of potential candidates, sound coordination skills, strong skill sets verification ability, create / release Hiring Performance dahsboards, etc. Requires extensive working hours and the candidate must be willing to put in extra efforts. Will Report to National Head Resourcing and will also be responsible to assist in all Leadership Appointments at the Organization.